In the event of a critical issue that requires immediate resolution, simply choose "Priority: High" when submitting your ticket.
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Issues requiring the attention of Technical Support may be submitted via any of the channels listed above live chat, support ticket, or email. To support this commitment, FXVM provides the following service level guarantees, and observes the following schedule of penalties when service level guarantees are breached.
FXVM guarantees that services hosted on our networks will be available more than Availability is defined as the ability of an external system or user to communicate with services hosted on our networks via web, ICMP, RDP, or another protocol. During these maintenance periods services may experience brief interruptions as we maintain our network and servers.
FXVM guarantees that the quotas specified for each VPS plan will be made available to the customer, and will consider unavailability of said resources to contribute to the calculation of service unavailability.
FXVM takes proactive measures to guarantee the redundancy of its hardware systems. Nonetheless, unavailability caused by hardware failures, host server crashes, and related spontaneous incidents will be compensated by the SLA.
Service level agreement - orangeguadeloupe.info
Service unavailability resulting from network unavailability will be compensated by the SLA only if such network unavailability was caused by the negligence of FXVM, or by failure of systems directly administered by FXVM. Чем мы можем вам помочь? Последние новости.Italy Dedicated Server and Italy VPS Hosting at Cheapest Price – Onlive Server
Live Chat. Ticket System.
FXVM Service Level Agreement
Email Support. Email Support 24x7 Customer Support via Email.
Phone Support. These products are tobacco, alcohol and medicaments; Organization of online casinos and other gambling websites, except cases when the Client has all necessary licenses and permits for such activities on the territory of the Estonian Republic; Terms of the suspension and service denial: In case of violation one or more paragraphs these conditions, Provider has the right to instantly block all services.
After that Client will receive a notification via internal query system. Further, in the case of a positive solution to the situation on a specific claim delete prohibited content, the transfer of the site to another Provider, etc.
Personal data provided by the Client, are processed in accordance with data protection law. Data can be transferred to third parties only if agreed with Client or in cases stipulated by law; Client is responsible for the accuracy of the data provided to Provider; The Provider is not responsible for any possible damage in case when Client has been provided any incorrect data; Responsibilities of the parties: The Provider is not responsible for damage that has arisen as a consequence: Infringements caused by the software used by the Client; Actions or omissions of the Client when managing virtual or dedicated server; Deliberate or accidental actions of the Client that caused a damage to third parties; Virus programs, cyber-attacks and spam mailings organized by the Client; Interruptions in work caused by cyber attacks; The responsibility of the Provider is limited to the size of the monthly payment for the service provided to the Client.
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